Get a quote

Pricing

$25 per seat, per month.

One flat seat price, with the always-on AI admin included, plus $2,000 a year for each dedicated server. VoIP is billed separately, so you can keep your own carrier or use ours. Tell us how you dial and we'll send a written quote with every line spelled out.

  • $25 per agent seat per month
    Same price at 10 seats or 300. VoIP not included.
  • $2,000 a year per dedicated server
    One server per 30 seats, never shared, for clearer calls. Starts after the pilot.
  • The always-on admin is in every plan
    It is the product, not an upsell.
  • Start with a 30-day pilot
    One campaign, side by side with your current dialer. No server fee during the pilot.

Build your quote

Tell us how your floor dials.

Takes about two minutes. The summary on the right updates as you go, so you can see exactly what we'll price.

Your floor
Agent seats
How you dial (pick all that apply)
Who calls?
Phone lines (VoIP)

VoIP is not part of the $25 seat price. Use your own carrier, or we can quote ours.

Carriers and caller IDs
Add-ons

The always-on AI admin, agent screen and guardrails are already in the $25 seat price. These are optional and quoted separately.

About you
No commitment. Questions? [email protected]

What you pay

One seat price. Everything else on its own line.

Your quote shows each item separately, so you always know what the seats cost and what the phone lines cost.

$25 / seat / month

Agent seats

Flat at every size. Includes the always-on AI admin, guardrails, change log, agent screen, manager dashboards and manager dashboards.

$2,000 / server / year

Server setup

Every account runs on its own dedicated US server. One server handles up to 30 seats, so 31 to 60 seats use two, and so on. Paid when you go live after the pilot, then yearly. No server fee during the 30-day pilot.

billed separately

VoIP

Phone lines and minutes aren't in the seat price. Bring your own carrier, or ask us to quote ours.

optional

Add-ons

AI QA, extended recording storage, caller ID management, per-client branding and migration, only if you need them.

Why a dedicated server

Clear calls need a server that isn't shared.

Voice is real-time. Every call is a stream of tiny audio packets that must be processed on time, every 20 milliseconds. On a shared server, another company's busy hour steals the processor and your agents hear it as choppy, robotic or delayed audio. Your PacelineCX server runs only your calls.

voice quality

No choppy or robotic audio

Processor time is reserved for your calls, so audio stays smooth at full dialing speed instead of breaking up when someone else gets busy.

no clipped hellos

Customers hear an agent right away

Fast, consistent call handling means the agent is connected the moment the customer says hello, without dead air that makes people hang up.

accurate pacing

The admin can trust its numbers

Predictive pacing depends on steady timing. On your own server, wait times and drop rates reflect your floor, not a neighbor's load.

isolation

Your data stays separate

Leads, recordings and call logs live on a server that holds only your account, which makes security reviews and client audits simpler.

After you submit

From request to first dial.

  1. Fit call

    A 20-minute call with a dialer specialist, not a sales script. We confirm seats, campaigns and carriers.

    within 1 business day

  2. Written quote

    Seats at $25 each, servers at $2,000 a year per 30 seats, plus any add-ons and a VoIP quote if you asked for one.

    within 2 business days

  3. Pilot setup

    We build your server, load lists and scripts, and connect your carrier.

    about 1 week

  4. 30-day pilot

    One campaign live on PacelineCX next to your current dialer, with no server fee. You compare the numbers.

    30 days

Pricing FAQ

Questions about the quote.

What's included in the $25 seat price?

The always-on AI admin, pacing and drop-rate guardrails, the plain-English change log with rollback, the agent screen, and manager dashboards. Hosting is the separate server fee: $2,000 a year for each dedicated server, one per 30 seats.

Do I pay the server fee during the pilot?

No. The 30-day pilot runs on a dedicated server at no server cost. You only pay for pilot seats. The $2,000 yearly server fee starts when you go live.

When do I need a second server?

Once you go past 30 seats. Seats 31 to 60 run on a second server, 61 to 90 on a third, and so on, each at $2,000 a year. Splitting the load this way keeps pacing and recordings fast as you grow.

Why is VoIP separate?

Phone costs vary widely by carrier, call volume and caller ID needs. Keeping VoIP out of the seat price means you can use the carrier you already trust, and you only pay for the minutes you dial.

Is there a long-term contract?

The pilot is 30 days. After that we offer month-to-month and annual terms. Seats stay at $25 per month.

Can I bring my own carrier?

Yes. Keep your existing carrier and caller IDs, and pay them directly for minutes.

What if my seat count changes seasonally?

Seats can move up or down each month. If a busy month takes you past a 30-seat block, we add a server for $2,000 a year and it stays available for the next peak.

Does the AI admin cost extra?

No. The always-on admin is the core of PacelineCX and comes with every plan, at every size.